Frequently Asked Questions

Find answers to common questions about Fenixx Pro's AI receptionist technology, setup process, pricing, and more.

General Questions

What is Fenixx Pro's AI receptionist

Fenixx Pro is an advanced AI-powered virtual receptionist that answers your business calls 24/7, handles scheduling, screens leads, and routes calls based on your custom rules. It provides a seamless, professional experience for your callers while ensuring you never miss an opportunity.

How smart is the AI?

Our AI is built on advanced language models and trained specifically for business call handling. It can understand natural language, adapt to different accents, handle complex conversations, and learn from interactions over time. While it's extremely capable, it also knows when to route calls to a human for matters that require personal attention.

Can the AI receptionist transfer calls to a human?

Yes, absolutely. You can set specific criteria for when calls should be transferred to your team members. The AI will provide a brief summary of the conversation so far, ensuring a smooth handoff. You can set up different transfer rules based on time of day, caller type, and urgency level.

What happens if the caller specifically asks for a human?

If a caller explicitly requests to speak with a human, the AI receptionist will follow your configured transfer protocol. You can decide whether to immediately transfer such calls or have the AI attempt to assist first before transferring.

Technical Details

What does Fenixx Pro connect to my existing phone system?

Fenixx Pro works with most modern business phone systems through various integration methods. We can set up call forwarding from your existing number, provide a new dedicated number, or integrate directly with VoIP systems like RingCentral, Vonage, or Twilio. Our onboarding team will handle all the technical details for you.

What systems do you integrate with?

We integrate with popular calendar systems (Google Calendar, Microsoft Outlook, Apple Calendar), CRM platforms (Salesforce, HubSpot, Zoho), messaging tools (Slack, Microsoft Teams), and most major phone systems. If you use a custom or specialized system, contact us about API integration possibilities.

Is my data secure?

Yes, security is our top priority. All calls and data are encrypted in transit and at rest. We follow industry best practices for data protection and comply with relevant regulations. Call recordings and transcripts are stored securely and accessible only to authorized users in your organization.

Can I customize what information the AI collects from callers?

Absolutely. During the onboarding process, we'll configure your AI receptionist to collect specific information based on your business needs. For example, law firms might want case type and urgency, while real estate agencies might focus on property preferences and budget range.

Pricing & Setup

How long does setup take?

Unlike do-it-yourself solutions, Phoenix Pro handles the entire setup process for you. Our white-glove onboarding typically takes 3-5 business days from initial consultation to going live. We'll configure your AI receptionist, integrate with your systems, and train your team on how to use the dashboard.

What happens if I go over my monthly call limit?

Your service continues uninterrupted. You'll simply be billed for the additional calls at the per-call overage rate for your plan. If you consistently exceed your limit, we recommend upgrading to a higher tier plan for better economics.

Is there a long-term contract?

We offer both monthly and annual billing options. Annual plans come with a 15% discount. There's no long-term commitment beyond your current billing period, though we find most clients stay with us for years once they experience the value.

Do you offer a trial or money-back guarantee?

We offer a 30-day money-back guarantee for new customers. While we don't offer a free trial due to the personalized setup process, this guarantee allows you to experience Fenixx Pro risk-free. If you're not satisfied within the first 30 days, we'll refund your subscription fee.

Usage & Support

Can the AI speak languages other than English?

Yes, Fenixx Pro supports multiple languages including Spanish, French, German, Italian, Portuguese, and more. The availability of languages depends on your plan tier. Our Elite plan includes support for 5+ languages, while Pro supports 3 languages, and Starter includes English only.

How do I monitor call quality and performance?

Your Fenixx Pro dashboard provides comprehensive analytics including call volumes, peak times, common inquiries, lead conversion rates, and caller satisfaction metrics. You can listen to call recordings, view transcripts, and receive regular performance reports to ensure optimal service.

Can I change my AI receptionist's voice

Yes, we offer a variety of professional voice options to choose from. Our Elite plan includes voice cloning technology, allowing us to create a custom AI voice that matches your brand or mimics a specific person from your organization with their permission.

What kind of support do you provide?

All plans include email support with rapid response times. Pro and Elite plans include access to a dedicated onboarding specialist who handles your entire setup and remains your point of contact. Elite plan customers receive priority support with guaranteed response times.